James City Service Authority

● If you are a James City County resident and have questions about the CARES Act assistance with your water or sewer bill, please contact JCSA by phone at 757-259-5416 and leave a message, or by email at jcsa@jamescitycountyva.gov. Please put CARES Act in the subject heading of your email. For those who have already applied, please continue to monitor your account for adjustments.
●  For COVID-19 Information, Click Here.
Information on billing delays and multiple bills.

About JCSA

The James City Service Authority (JCSA) provides municipal water and wastewater service to County residents and businesses in the primary service area between Toano and Grove, and to limited sections of York County and the City of Williamsburg.

  1. Sign up for emergency notifications
JCC Alert is now part of the Everbridge network which enables James City County officials to quickly deliver emergency alerts and notifications. JCC Alert allows individuals and businesses to provide their own contact information allowing everyone to control how they receive emergency notifications.

Visit JCCAlert.org to sign up today.


All customer services are available at our Tewning Road location including payments, connection fees and submeters. Cash, check or money orders are accepted at our office. Visit the HRSD website for more information about paying by phone, credit card or ACH. HRUBS bills may also be paid at the Satellite Services office in Toano. Outdoor 24-hour drop boxes are available at both locations for your convenience.